Contact support
Email us with a description of the issue, your iOS version, and your NextAct app version. Do not include passwords, verification codes, or private journal content.
Email supportSign-in help
Use the same sign-in method you originally used. If Apple’s Hide My Email was enabled, your account may be associated with Apple’s private relay address. If sign-in continues to fail, include the sign-in method and the exact error message in your support email.
Camera, photos, and microphone
NextAct requests camera, photo-library, or microphone access only when the related feature needs it. You can review these permissions in iOS Settings → Privacy & Security or in the NextAct section of Settings.
Missing or delayed records
Confirm that the device has an internet connection, reopen NextAct, and pull down on the timeline to refresh. Processing photos, voice records, and AI entries can take a short time. Your device time zone affects how records are grouped by day.
Delete your account
Open Profile → Edit Profile → Delete Account and confirm deletion. This revokes active sessions and disables the account. If you cannot access the app, email support from the address associated with your account.
Privacy and terms
Read the Privacy Policy and Terms of Service for details about how NextAct operates.